Refund & Cancellation Policy
Last updated: March 24, 2025
This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of your credit purchases with Social Post Writer ("we", "us", or "our"). By using our services, you agree to the terms of this policy.
1. Credit Purchases
1.1 Credit Expiration
Credits purchased or earned through our platform do not expire as long as your account remains active. If your account is inactive for more than 12 consecutive months, we reserve the right to expire any unused credits.
1.2 Refunds for Unused Credits
We generally do not offer refunds for purchased credits that have not been used. However, exceptions may be made at our discretion in the following cases:
- Technical issues preventing the proper use of credits
- Accidental large purchases (e.g., purchasing the same credit package multiple times due to a payment processing error)
To request a refund for unused credits, please contact our customer support team at billing@socialpostwriter.com within 14 days of purchase with your account details and the reason for your request.
2. Refund Eligibility
2.1 Exceptions
Refunds outside of the above policy may be granted at our discretion in the following cases:
- Extended service outages or technical issues that significantly impacted your ability to use our service
- Billing errors or duplicate charges
- Other exceptional circumstances, evaluated on a case-by-case basis
3. How to Request a Refund
To request a refund, please contact our customer support team at billing@socialpostwriter.com with the following information:
- Your account email address
- Date of purchase or subscription
- Reason for refund request
- Any relevant transaction IDs or receipt numbers
We will review your request and respond within 5 business days.
4. Refund Processing
Approved refunds will be processed using the same payment method used for the original purchase. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.
5. Account Closure
If you wish to close your account entirely, please contact our customer support team. Upon account closure:
- Any unused credits will be forfeited
- Your account data will be handled in accordance with our Privacy Policy
6. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund and cancellation practices.
7. Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact us at:
Email: billing@socialpostwriter.com