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Privacy Policy

Last updated: January 21, 2025

This Privacy Policy describes how Social Post Writer ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website and services (collectively, the "Service"). We are committed to protecting your privacy and the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

1.1 Personal Information

  • Contact information (such as name and email address)
  • Billing information (such as credit card details and billing address)
  • Account credentials (username and password)
  • Business information (business name, description, website, and location)

1.2 Facebook and Instagram Data

When you connect your Facebook account to our Service, we request and may access the following permissions and data:

  • pages_show_list: We access the list of Facebook Pages you manage to allow you to select which Pages to connect to our Service.
  • pages_read_engagement: We read engagement metrics (likes, comments, shares, reach, impressions) from your Facebook Pages to provide analytics and insights about your content performance.
  • pages_read_user_content: We access content posted on your Pages to analyze posting patterns, understand your brand voice, and provide content suggestions.
  • pages_manage_posts: We create and publish posts on your behalf to your Facebook Pages based on your instructions and scheduled content.
  • instagram_basic: We access basic information about your Instagram Business accounts linked to your Facebook Pages.
  • instagram_content_publish: We create and publish posts to your Instagram Business accounts on your behalf.
  • instagram_manage_insights: We access Instagram analytics data to provide you with performance metrics and insights.
  • business_management: We access information about your Business Manager to properly associate your Pages and ad accounts.

Important: We only access and use the data necessary to provide our Service. We never post content without your explicit approval, and we do not access or store your personal Facebook profile information beyond what is necessary for authentication.

1.3 Content You Create

  • Posts, captions, and content you create or generate using our AI tools
  • Images you upload or generate through our Service
  • Scheduling preferences and posting times
  • Business descriptions and brand voice information you provide

1.4 Usage Data

  • Information about how you interact with our Service
  • Features you use and actions you take within the application
  • IP address, browser type, device information, and operating system
  • Pages you visit on our website and time spent on those pages
  • Referral source and date/time stamps

2. How We Use Your Information

We use the information we collect to:

  • Provide Core Services: Generate AI-powered content, schedule and publish posts to your connected social media accounts, and manage your content calendar.
  • Analytics and Insights: Analyze your social media performance, identify best posting times, and provide recommendations to improve engagement.
  • AI Training and Personalization: Learn your brand voice and writing style to generate more relevant and personalized content suggestions.
  • Account Management: Process transactions, manage your credits, send confirmations and receipts, and maintain your account.
  • Communication: Send administrative messages, updates, security alerts, and respond to your support requests.
  • Service Improvement: Analyze usage patterns to enhance features, fix bugs, and improve user experience.
  • Security and Compliance: Protect against fraud, enforce our terms of service, and comply with legal obligations.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We share data with third-party services that help us operate:
    • OpenAI for AI-powered content generation
    • Stripe for payment processing
    • Google Cloud Platform for hosting and data storage
    • Email service providers for transactional emails
  • Social Media Platforms: We share content and instructions with Facebook and Instagram APIs to publish your posts and retrieve analytics data as authorized by you.
  • Legal Requirements: We may disclose information if required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • Consent: We may share information with your explicit consent for specific purposes.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your data:

  • Encryption of data in transit using HTTPS/TLS protocols
  • Secure storage of sensitive data using Google Cloud Platform's security infrastructure
  • Access tokens and credentials stored in encrypted format
  • Regular security audits and vulnerability assessments
  • Limited access to personal data on a need-to-know basis
  • Secure authentication using OAuth 2.0 standards

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breaches that may affect your personal information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate information in your account.
  • Deletion: Request deletion of your account and associated data.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Revoke Permissions: Disconnect your social media accounts at any time through your account settings or directly in Facebook's App Settings.
  • Opt-out: Unsubscribe from marketing communications (transactional emails cannot be opted out of while you maintain an account).

To exercise these rights, please contact us at privacy@socialpostwriter.com or through your account settings.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 30 days after deletion to allow for account recovery.
  • Posted Content: Retained for 90 days after posting to provide analytics and performance history.
  • Analytics Data: Aggregated and anonymized after 12 months.
  • Financial Records: Retained for 7 years as required by tax and accounting regulations.
  • Access Tokens: Automatically refreshed or deleted when you disconnect social accounts.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze usage patterns and improve our Service
  • Provide security features and prevent fraud

For detailed information, please see our Cookie Policy.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information immediately.

10. International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using our Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for international transfers.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on this page with a new "Last updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice in the application

Your continued use of our Service after changes indicates acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@socialpostwriter.com
Address: Social Post Writer
131 S. Stewart St.
Monroe, NC 28112

We aim to respond to all privacy-related inquiries within 30 days.

14. Data Protection Officer

For privacy-related matters, you may also contact our Data Protection Officer at: dpo@socialpostwriter.com